Terms of Use

In these Terms of Use:

• "Platform" refers to the TaxiTao website (taxitao.co.ke), mobile applications, and all related services.
• "Company," "We," "Us," "Our" refers to TaxiTao, a technology platform operating in Kenya.
• "User," "You," "Your" refers to any individual or entity accessing or using the Platform.
• "Driver" refers to registered transportation service providers on the Platform.
• "Customer" refers to users requesting transportation services.
• "Services" refers to the taxi booking and transportation coordination services provided through the Platform.
• "Trip" refers to any completed or scheduled transportation service booked through the Platform.
• "Fare" refers to the total cost of a Trip, including base fare, distance charges, and any applicable surcharges.

By accessing, browsing, or using the TaxiTao Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable laws and regulations, including the Consumer Protection Act, 2012, the Kenya Information and Communications Act, 1998, and the Kenya Data Protection Act, 2019.

If you do not agree to these terms, you must immediately discontinue use of the Platform.

Your continued use of the Platform following any modifications to these Terms constitutes your acceptance of such modifications. We may update these Terms from time to time and will update the "Last Updated" date at the top of this page when we do.

TaxiTao provides a technology platform that:

• Connects Customers with independent Drivers for transportation services.
• Facilitates booking, scheduling, and payment processing for transportation services.
• Provides route pricing information and fare estimates, enabling Customers to review and accept proposed fares.
• Enables communication between Customers and Drivers.
• Offers rating and review systems for Drivers and Customers to provide feedback.

• Eligibility. You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services.
• Account creation. You must provide accurate, current, and complete information when creating an account. You agree to update your information as necessary to keep it accurate and current.
• Account security. You are responsible for safeguarding your account credentials. You are responsible for all activities that occur under your account.
• Lawful use. You agree to use the Platform only for lawful purposes. You will not use the Platform to commit fraud, harass others, or otherwise violate any law or regulation.
• Respectful conduct. TaxiTao has zero tolerance for harassment, discrimination, violence, unsafe behaviour, or abuse.
• Payment obligations. You agree to pay all fees and charges incurred in connection with your account in a timely manner.
• No circumvention. You may not circumvent the Platform to arrange rides or payments directly with Drivers or Customers outside the Platform.

• Independent contractor. Drivers are independent contractors and not employees of TaxiTao, in accordance with the Employment Act, 2007. Drivers are solely responsible for their taxes, insurance, licences, and liabilities.
• Licences and insurance. Drivers must maintain all licences, permits, and insurance required under applicable law, including PSV endorsement, NTSA inspection certificates, and comprehensive commercial vehicle insurance.
• Subscription fees. To maintain profile visibility, Drivers are required to pay a monthly subscription fee. Verification may take up to 24 hours.
• Compliance. Drivers must comply with all applicable laws, regulations, NTSA requirements, and TaxiTao policies.
• Vehicle standards. Vehicles must be clean, well-maintained, and meet TaxiTao safety standards.
• Safety and conduct. Drivers must maintain the highest safety and professional standards, including obeying all traffic laws, wearing seatbelts, and treating passengers with respect.

• Right to transparent pricing. You have the right to review and accept proposed fares before a trip begins. All fares are calculated based on distance, time, and route pricing.
• Right to safety. You have the right to a safe ride. Report any safety concerns or misconduct immediately through the Platform.
• Right to data protection. Your personal data is processed in accordance with our Privacy Policy and the Kenya Data Protection Act, 2019.
• Right to support. You have access to customer support for booking issues, billing disputes, and general enquiries.
• Right to dispute resolution.You may raise disputes regarding trips, fares, or service quality through the Platform's support channels.
• Responsibilities. You agree to treat Drivers with respect, provide accurate pickup information, be present at the pickup location, and pay all fares and applicable fees.

• Trip requests.A Trip is created when a Driver accepts a Customer's request. Drivers are free to accept or decline requests.
• Fare calculation. Fares are calculated based on factors such as distance, time, and route pricing. Actual fares may vary from estimates.
• Payment processing. Payments are processed securely through the Platform. You authorise us to charge your payment method for the fare and fees.
• No cash payments. Unless explicitly permitted, you must not accept or make cash payments for trips arranged through the Platform.

• Customer cancellations. Cancellation is free before a Driver accepts the request. After acceptance, cancellation fees may apply depending on the timing.
• Driver cancellations. Repeated or unjustified cancellations by Drivers may result in penalties or account suspension.
• Refunds. If you experience a billing issue, contact our support team within 48 hours. Refunds are assessed on a case-by-case basis and processed within 5-7 business days.
• No-shows. If a Customer does not arrive at the pickup location within a reasonable time, the Driver may mark the trip as a no-show and a cancellation fee may apply.

When using the Platform, you agree to:

• Use the Platform only for its intended purpose of booking and providing transportation services.
• Provide accurate and truthful information at all times.
• Treat all users, Drivers, and staff with courtesy and respect.
• Comply with all applicable laws and regulations while using the Platform.
• Report any bugs, vulnerabilities, or security issues promptly.
• Not attempt to gain unauthorised access to any part of the Platform or other users' accounts.

Violation of these rules may result in suspension or termination of your account.

You must not engage in any of the following prohibited activities:

• Harassment, intimidation, or discrimination of any kind towards other users or Drivers.
• Using the Platform for any illegal purpose or in violation of any local, national, or international law.
• Circumventing the Platform to arrange rides or payments directly with other users.
• Attempting to interfere with, compromise the integrity of, or disrupt the Platform or its servers.
• Creating multiple accounts or using false identity information.
• Copying, modifying, or distributing any content or intellectual property from the Platform.
• Using automated systems, bots, or scrapers to access the Platform.
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity.

The Platform and all its original content, features, functionality, and underlying technology are owned by TaxiTao and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes. This licence does not include any right to:

• Modify or copy the Platform or any part of it.
• Use the Platform for any commercial purpose not expressly authorised.
• Reverse engineer, decompile, or disassemble any aspect of the Platform.
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices.

You agree to indemnify, defend, and hold harmless TaxiTao, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

• Your use of or access to the Platform.
• Your violation of these Terms of Use.
• Your violation of any applicable law or regulation.
• Your violation of any rights of a third party.

• Users must prioritise safety at all times during trips.
• Drivers must maintain comprehensive commercial vehicle insurance as required by law.
• TaxiTao does not provide insurance for personal belongings or injuries sustained during trips.
• In the event of an emergency, contact local authorities immediately before contacting TaxiTao support.
• Drivers and Customers are encouraged to report any safety incidents through the Platform.

TaxiTao collects and processes personal data to provide and improve the Services. This includes Account, Profile, Ride, Payment, Device, and Location data as described in our Privacy Policy.

All personal data is processed in accordance with the Kenya Data Protection Act, 2019 and our Privacy Policy. By using the Platform, you consent to such processing and you warrant that all data provided by you is accurate.

For full details on how we collect, use, store, and protect your data, including your rights under the DPA 2019, please review the TaxiTao Privacy Policy.

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof shall be governed by and construed in accordance with the laws of the Republic of Kenya.

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting TaxiTao support. We will attempt to resolve the dispute within 30 days of notification.

If the dispute cannot be resolved informally, any legal proceedings shall be filed exclusively in the courts of competent jurisdiction in Nairobi, Kenya.

Class action waiver: To the maximum extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

• By you. You may terminate your account at any time by contacting support or using the account deletion feature in your settings.
• By TaxiTao. We may suspend or terminate your account at our sole discretion, without prior notice, for violations of these Terms, fraudulent activity, safety concerns, or any other conduct that we reasonably believe harms the Platform, its users, or third parties.
• Effect of termination. Upon termination, your right to use the Platform ceases immediately. Any outstanding fees or obligations remain due. We may retain certain data as required by law or for legitimate business purposes.

TaxiTao reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or in-app notification.

Your continued use of the Platform following the posting of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

These Terms of Use are governed by and construed in accordance with the laws of the Republic of Kenya, including:

• Consumer Protection Act, 2012 — for consumer rights and protections.
• Kenya Information and Communications Act, 1998 — for electronic transactions and communications.
• Kenya Data Protection Act, 2019 — for data processing and privacy obligations.
• Employment Act, 2007 — where applicable to the independent contractor relationship with Drivers.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

For questions, concerns, or complaints regarding these Terms of Use, please contact us: