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Terms of Use

Please read these Terms of Use carefully before using the TaxiTao platform. By accessing or using our services, you agree to be bound by these terms.

1Definitions and Interpretation

In these Terms of Use:

  • "Platform" refers to the TaxiTao website (taxitao.co.ke), mobile applications, and all related services.
  • "Company," "We," "Us," "Our" refers to TaxiTao, a transportation platform operating in Kenya.
  • "User," "You," "Your" refers to any individual or entity accessing or using the Platform.
  • "Driver" refers to registered transportation service providers on the Platform.
  • "Customer" refers to users requesting transportation services.
  • "Services" refers to the taxi booking and transportation coordination services provided through the Platform.
  • "Trip" refers to any completed or scheduled transportation service booked through the Platform.
  • "Fare" refers to the total cost of a Trip, including base fare, distance charges, and any applicable surcharges.

2Acceptance of Terms

By accessing, browsing, or using the TaxiTao Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable laws and regulations.

If you do not agree to these terms, you must immediately discontinue use of the Platform.

Your continued use of the Platform following any modifications to these Terms constitutes your acceptance of such modifications.

3Description of Services

TaxiTao provides a technology platform that:

  • Connects Customers with independent Drivers for transportation services
  • Facilitates booking, scheduling, and payment processing for transportation services
  • Provides route pricing information and fare estimates
  • Enables communication between Customers and Drivers
  • Offers driver rating and review systems

Important Notice

TaxiTao is a technology platform only. We are NOT a transportation provider, taxi company, or employer of Drivers. All transportation services are provided by independent third-party Drivers. TaxiTao does not employ Drivers and has no control over their actions, conduct, or vehicle condition.

9Service Fees and Charges

9.1 Driver Subscription Fees

Drivers are required to pay a monthly subscription fee to maintain their profile visibility on the Platform. The current subscription fee is 500 KSH per month, due on the 5th of each month.

Important Notice

Please note that subscription fees are subject to change at our discretion. We reserve the right to modify the subscription fee amount, payment schedule, or terms at any time. Drivers will be notified of any changes to subscription fees with reasonable advance notice. The current fee structure is not guaranteed to remain static and may be adjusted based on business needs, market conditions, or platform improvements.

9.2 Payment Methods

Subscription fees must be paid via M-Pesa to the designated Till Number provided by TaxiTao. Payment verification is processed manually and may take up to 24 hours.

9.3 Service Fees

TaxiTao may charge service fees for certain platform features or premium services. All fees will be clearly disclosed before you incur any charges.

13Liability and Disclaimers

IMPORTANT LEGAL NOTICE

Please read this section carefully as it limits our liability to you.

13.1 Platform Disclaimer

  • TaxiTao provides the Platform on an "AS IS" and "AS AVAILABLE" basis
  • We make no warranties regarding service availability, accuracy, or reliability
  • We do not guarantee fault-free or uninterrupted service
  • Technical issues may occur and we are not liable for resulting damages

13.2 Limitation of Liability

  • TaxiTao is NOT liable for Drivers' actions, negligence, or misconduct
  • We are NOT responsible for property damage or personal injury during trips
  • We are NOT liable for lost, stolen, or damaged items
  • Our maximum liability is limited to the fees paid in the last 6 months or KES 10,000, whichever is less
  • We are NOT liable for indirect, consequential, or punitive damages

21Contact Information

For questions, concerns, or complaints regarding these Terms of Use, please contact us:

TaxiTao Customer Support

Email: support@taxitao.co.ke

Phone: +254 708 674 665

Operating Hours: Monday - Sunday, 6:00 AM - 10:00 PM EAT

Website: www.taxitao.co.ke

Acknowledgment

BY USING THE TAXITAO PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES.

© 2024 TaxiTao. All rights reserved.

Last Updated: December 9, 2024